Help Center

Find the guide that gets you moving.

Start with a role-based guide, solve a common issue, or browse the complete guide library.

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Quick start

Choose the path that matches your role.

For contractors

Getting started as a contractor

What to expect when you join, how to complete your profile, submit invoices, and track payments.

Read guide

For businesses

Getting started as a business

Set up your workspace, invite your team, add contractors, and run your first payment cycle.

Read guide

Troubleshooting

Fix the most common issues first.

Short guides for login, invites, invoice visibility, bank exports and payment status.

I can't log in3 min read I didn't receive my invite email3 min read My invoice isn't showing (or I can't find it)3 min read Bank export failed or shows errors4 min read Payment status unclear or I haven't been paid yet4 min read

All guides

Browse by category.

Payments

How to create your first payment

Step-by-step guide to grouping contractors and exporting bank files.

5 min read6 steps

Invoicing

Setting up multi-step approvals

Configure approval workflows with multiple reviewers and thresholds.

8 min read6 steps

Contractors

Bulk contractor onboarding

Upload multiple contractors at once using CSV templates.

10 min read6 steps

Payments

Managing multi-currency payments

Handle contractors in different currencies and export grouped files.

7 min read5 steps

Invoicing

Configuring rate guards

Set up automatic validation to flag unusual invoice amounts.

6 min read6 steps

Contractors

Setting up contractor requests

Enable contractors to request bank changes, rate updates, and more.

5 min read5 steps

Compliance

Exporting audit logs

Generate compliance-ready audit reports for your finance team.

4 min read5 steps

Settings

Customizing the contractor portal

Brand the contractor portal with your logo and company colors.

6 min read5 steps

Product

Using beta and early-access features

Find, enable, and use beta features in NectorPay to try new capabilities before general release.

4 min read4 steps

For contractors

Getting started as a contractor

What to expect when you join, how to complete your profile, submit invoices, and track payments.

6 min read5 steps

Quick start

Getting started as a business

Set up your workspace, invite your team, add contractors, and run your first payment cycle.

8 min read6 steps

Troubleshooting

I can't log in

Fix common login and account access issues.

3 min read4 steps

Troubleshooting

I didn't receive my invite email

What to do when an invitation email doesn't arrive.

3 min read4 steps

Troubleshooting

My invoice isn't showing (or I can't find it)

Find missing invoices and fix visibility issues.

3 min read4 steps

Troubleshooting

Bank export failed or shows errors

Fix common issues when generating SEPA, FASTER, or ACH export files.

4 min read4 steps

Troubleshooting

Payment status unclear or I haven't been paid yet

Understand payment status and what to do when payment is delayed.

4 min read4 steps

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Tell us where you are stuck.

Support can help with a specific question or point you to the right guide.

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