In the Invoices (or Pay runs) section, clear any filters (status, date, contractor) so you see all invoices
Switch between 'All', 'Pending', 'Approved', and 'Paid' to see if the invoice appears in another status
If you're a contractor, check 'My invoices' and make sure you're on the right company/workspace
Step 2
Confirm it was submitted
Contractors: after submitting an invoice you should see a confirmation. If you're unsure, try submitting again or check for validation errors that might have blocked submission
Business users: if a contractor says they submitted an invoice, ask them to confirm the exact date and amount. You can then search or filter by that
Step 3
Refresh and check permissions
Refresh the page or log out and log back in. Sometimes the list needs a moment to update
Ensure your role has permission to see invoices. Some roles only see certain sections
Step 4
Still missing?
If the invoice still doesn't appear, contact [email protected] with the invoice reference (if any), contractor name, and approximate date. We can help track it down.