My invoice isn't showing (or I can't find it)

Step 1 of 4

Check filters and view

1. 1In the Invoices (or Pay runs) section, clear any filters (status, date, contractor) so you see all invoices
2. 2Switch between 'All', 'Pending', 'Approved', and 'Paid' to see if the invoice appears in another status
3. 3If you're a contractor, check 'My invoices' and make sure you're on the right company/workspace

Step 2 of 4

Confirm it was submitted

1. 1Contractors: after submitting an invoice you should see a confirmation. If you're unsure, try submitting again or check for validation errors that might have blocked submission
2. 2Business users: if a contractor says they submitted an invoice, ask them to confirm the exact date and amount. You can then search or filter by that

Step 3 of 4

Refresh and check permissions

1. 1Refresh the page or log out and log back in. Sometimes the list needs a moment to update
2. 2Ensure your role has permission to see invoices. Some roles only see certain sections

Step 4 of 4

Still missing?

If the invoice still doesn't appear, contact [email protected] with the invoice reference (if any), contractor name, and approximate date. We can help track it down.