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Step 1 of 4
Check your email and password
- 1Make sure you're using the email address that received the NectorPay invite or that you signed up with
- 2Passwords are case-sensitive. Try typing your password again or use 'Forgot password' to reset it
- 3If you use a password manager, ensure it's filling the correct account
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Step 2 of 4
Reset your password
- 1On the sign-in page, click 'Forgot password' (or 'Reset password')
- 2Enter your email and check your inbox for the reset link
- 3The link usually expires in about an hour. If it expired, request a new one
- 4Check spam or promotions folders if you don't see the email
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Step 3 of 4
Clear cache and try again
- 1Sometimes old session data causes login to fail. Try clearing your browser cache and cookies for nectorpay.com
- 2Use a private or incognito window to test without extensions or cached data
- 3Try a different browser or device if the issue persists
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Step 4 of 4
Still stuck?
Contact [email protected] with the email address you use to log in and a short description of what happens when you try to sign in. We'll help you get back in.