Bank export failed or shows errors

Step 1 of 4

Check contractor banking details

1. 1Export can fail if a contractor's bank details are missing, invalid, or in the wrong format
2. 2Go to the contractor's profile and verify account number, sort code/routing/SWIFT, bank name, and currency
3. 3Fix any validation errors shown (e.g. invalid IBAN, wrong length) and try the export again

Step 2 of 4

Match the right format and currency

1. 1SEPA XML is for EUR payments in the EU. FASTER is for GBP in the UK. ACH is for USD in the US. Use the format that matches your payment currency and bank
2. 2If you're mixing currencies, create separate payment runs (or groups) per currency and export each with the correct format

Step 3 of 4

Reduce batch size or retry

1. 1For very large runs, try exporting in smaller batches or wait a moment and click 'Generate' again
2. 2If the page shows an error message, read it: it often says which contractor or field caused the problem

Step 4 of 4

Need more help?

If you've fixed obvious issues and the export still fails, contact [email protected] with the payment run name, currency, and the exact error message (or a screenshot). We can help debug the file.