Troubleshooting

Bank export failed or shows errors

Fix common issues when generating SEPA, FASTER, or ACH export files.

4 min read

4 steps

Step 1

Check contractor banking details

Export can fail if a contractor's bank details are missing, invalid, or in the wrong format
Go to the contractor's profile and verify account number, sort code/routing/SWIFT, bank name, and currency
Fix any validation errors shown (e.g. invalid IBAN, wrong length) and try the export again

Step 2

Match the right format and currency

SEPA XML is for EUR payments in the EU. FASTER is for GBP in the UK. ACH is for USD in the US. Use the format that matches your payment currency and bank
If you're mixing currencies, create separate payment runs (or groups) per currency and export each with the correct format

Step 3

Reduce batch size or retry

For very large runs, try exporting in smaller batches or wait a moment and click 'Generate' again
If the page shows an error message, read it: it often says which contractor or field caused the problem

Step 4

Need more help?

If you've fixed obvious issues and the export still fails, contact [email protected] with the payment run name, currency, and the exact error message (or a screenshot). We can help debug the file.

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